Mark Francis and Debt Collection in New Zealand

03 November 2023

For this episode, Steve speaks with Mark Francis from DebtManagers in New Zealand. Mark is one of the leading voices in the debt conversation in New Zealand, pressing for better treatment of those in debt, and an industry code of practice amongst other things.

Steve took the opportunity to ask Mark what it is about the industry that keeps him awake at night and he spoke about the four issues that he's concerned about – the lack of a code of practice, the language used around debt, encouraging people to access free debt advice through Money Mentors, and personal responsibility regarding debt.

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About the author


Steve has been in the debt industry since 2001. He spent most of his career working in government, where he started on the phones collecting VAT debt and ended up being responsible for prompting improvements to the management of over £40bn of public sector debt. He joined Just and Arum in May 2022 where he continues to shape the biggest conversations in the debt market, having been recognised as an Influencer on the Credit 500 list for a number of years. Credit Management Magazine recently called him one of the industry’s genuine thought leaders.