Our leadership team

Jamie Waller is a British entrepreneur, philanthropist and investor. He has worked in financial services since 1998 and previously built, managed and sold many businesses in the credit and debt space. Jamie led the acquisition of Arum in 2017.

Jason has been working for the largest collections and recoveries companies for over two decades, having served in management and director positions for Experian and TDX.

Andrew has worked with Arum since 2004 and is highly experienced in transformational change programmes for governments, financial services, utility, DCA and other credit management organisations. Andrew studied business at Cranfield University.

Natalie has over 15 years’ experience in key roles at Egg Bank, Citi Bank and TDX Group where she was Head of Supplier Delivery, Quality and Performance for the debt management function.

A leader with over 30 years experience delivering new capability and service management to both the financial and application service markets. Having worked in highly outsourced, matrixed and direct line delivery environments firmly believes successful teams are built through clarity of accountability, listening and acting.

Victoria has over 18 years’ experience working in debt recovery, having held senior roles at Fredrickson International, Lowell and Qualco working with clients in the utility, telco, banking, retail and government sectors.

Chris is a board member of the High Court Enforcement Officers Association and has held senior positions at Marston Holdings, The Sheriffs Office and Shergroup Limited.

Charlotte has over 25 years' experience in finance. She has held senior positions at Boots, Capital One and Scale Space.