Becoming a B Corp: Leading the way

25 March 2024

As one of the first organisations in our sector to certify as a B Corporation, this got us thinking about what it means to us and others working in the credit and collections space. We sat down with our Business Operations Manager, Ella, to discuss. 

Podcasters' Perspectives and Predictions

21 March 2024

In this special end of season episode, Steve has a cross industry discussion with three podcasters – a financial wellbeing mentor, a CEO in the third sector and the founder of a debt technology firm.

NHS England and Unhealthy Debt

23 January 2024

Steve Coppard meets with Katherine Francis-Browne, the Income Delivery Lead at NHS England. As the NHS is free at the point of use, debt is not the first thing that comes to mind.

This year in collections: looking ahead to 2024

17 January 2024

2024 is already in full swing, and nothing we see leads us to believe that things are going to improve this year. Yet at the same time, neither do we see anything that might cause an acceleration of the status quo. 

A year in collections: looking back at 2023

20 December 2023

In this blog, we round up some of the notable events of the year in the world of collections and recoveries

Deven Ghelani and Who Benefits?

14 December 2023

In this episode, Steve Coppard speaks to Deven Ghelani from Policy in Practice, a social policy, software and analytics company supporting businesses and local authorities to better analyse the impact of policy and those affected

Registry Trust and the Data Dilemma

22 November 2023

For our latest episode, Steve visits Lex Jones and Chris Dick at the Registry Trust. The Registry Trust was established to maintain the official statutory, register of judgements, orders and fines for England and Wales on behalf of the Ministry of Justice, and it maintains similar registers for Scotland, Northern Ireland, the Republic of Ireland, Isle of Man, and Jersey by agreement with the relevant authorities there.

Mark Francis and Debt Collection in New Zealand

03 November 2023

For this episode, Steve speaks with Mark Francis from DebtManagers in New Zealand. Mark is one of the leading voices in the debt conversation in New Zealand, pressing for better treatment of those in debt, and an industry code of practice amongst other things.

Jamie Waller and the Evolution of Enforcement

12 October 2023

Steve Coppard meets with Jamie Waller, founder of JBW Group and the Enterprise Network at the Prince's Trust. Jamie’s the author of Unsexy Business and at a time of recording, he was in the midst of writing his new book, The Dyslexic Entrepreneur.

Rooted Finance and a Deep Dive into Diversity

24 August 2023

In our fourth episode, Steve meets with Muna Yassin MBE from Rooted Finance, a specialist money and debt advice charity.

Johnson Tiles and B2B Debt Challenges

27 July 2023

Steve Coppard meets with Andrew Hignett, credit control manager at Johnson Tiles, in the Potteries’ heartland of Stoke-on-Trent. Established in 1901, Johnson Tiles is the UK's only large-scale manufacturer of ceramic tiles.

Illegal Money Lending and stopping Loan Sharks

06 July 2023

In this episode, Steve meets with Cath Wohlers from the Illegal Money Lending Team to talk about the nation’s efforts to Stop Loan Sharks.

Plain Numbers and Financial Literacy

19 June 2023

In our premiere episode, Steve Coppard speaks with Ben Perkins, Head of Partnerships at Plain Numbers to discuss the UK's numeracy levels and the role companies play in supporting and communicating with their customers.

Trailer - Credit Where Credit's Due

12 June 2023

Welcome to this brand new podcast from Arum (25 years helping organisations prevent and resolve problem debt) and Just (UK’s first enforcement market integrator).Join us every month to hear the latest insights from our Group Director of Debt Policy and Strategy

A look back at the last 25 years in collections and recoveries

25 May 2023

In the summer of 1998, the world was a much different place. The International Space Station had not yet been built, BMW bought Rolls Royce, Birmingham hosted both the Eurovision Song Contest and the G8 Summitand Jaden Smith was born to proud parents Will and Jada. But he wasn’t the only notable birth that year.. 

Enforcement: A force for good

27 April 2023

Enforcement gets a bad rap in the media which is often undeserved, but as an industry we don’t shout about the great things we do. In this blog, we look at how it's got to this point, why we should care, and what we can do to inform people about all the good that the industry does.

Using Ofgem’s behavioural insights research to improve your collections communications

30 March 2023

Behavioural insights is a topic that’s being discussed a lot within collections at the moment. In this blog, we look at an Ofgem report about what constitutes ‘good’ practice for energy supplier debt communications.

Supporting those suffering from economic abuse

16 February 2023

We look at what economic abuse is and how, as an industry, we might deal with the resultant debt, and more importantly, how we should treat the person that was coerced into running up that debt.

This year in collections: looking ahead to 2023

12 January 2023

Now we’re well into 2023, it’s time to look at what we should be aware of over the next twelve months. In this article, we will look at some external drivers, as well as some of the key milestones in the debt world.

A year in collections: looking back at 2022

16 December 2022

What a year 2022 has been! So, what have been the hot topics within collections and recoveries? Here’s what might have caught your attention this year.

Ensuring fairness to debt owners as well as customers

21 November 2022

Much is made of Treating Customers Fairly, but who is looking out for the people to whom the money is owed? And can fairness to customers coexist with fairness to clients? Read on to find out.

The benefits of market integration

05 July 2022

In this blog, our Group Director of Debt Policy and Strategy looks at the benefits of taking an integrated approach, and what the future holds.

How income maximisers can decrease problem debt

09 June 2022

In this blog, our Group Director of Debt Policy and Strategy looks at what income maximisers are and how they can provide an alternative to forbearance to help those facing problem debt.

Commercial rent arrears recovery in 2022

24 March 2022

Just’s Director of Legal and Compliance has given his insights on what CRAR is and how landlords can get back on track while still making sure their tenants are treated fairly and appropriately.  

What to expect for 2022

04 February 2022

In this blog, our senior leadership team has highlighted some of their key expectations for the year to come.

Local government and the growing problem of procurement challenges for enforcement services

20 October 2021

This week’s Just Insights looks at the questions and the results of this survey and comes from Just’s Director of Client Development, Victoria Oliver.

What has Fuelled the Energy Crisis?

08 October 2021

we look at the causes of the energy crisis and how energy firms can take practical action to respond.

Enforcement Through a Different Lens

24 September 2021

A perfect storm is brewing for vulnerable customers and the enforcement industry needs to prepare.

Post Covid Digital Engagement Across Collections & Recoveries

12 August 2021

Arum has completed the most comprehensive digital survey of Collections & Recoveries managers. Read more.

VAT on enforcement fees has changed

03 August 2021

Just welcomes new guidance came from the HCEOA. Read more.

Virtual Enforcement – from court ruling to reality

16 July 2021

Virtual Enforcement is becoming a reality. Read more.

The Value of Analytics in Late Stage Recoveries

08 July 2021

Data and analytics can be vital at the enforcement stage. Read more.

Utility Sector Case Study

15 June 2021

View a Just case study from a leading water retailer. Read more.

Rebalancing The Landlord-Tenant Equation

08 June 2021

One sector impacted by the pandemic is the Landlord and tenant sector. Read more.

The Role of Intermediaries in the Debt Industry

26 May 2021

The appearance of an intermediary or ‘middleman’ can often lead to suspicion unless a value proposition is well understood. Read more.

Utilities and the £6bn Debt Challenge

20 May 2021

Our analysis suggest UK retail energy and water utility sectors hold cumulative debt now sitting over £6 billion. Read more