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27 September 2019
Today, Just is unveiling a free digital marketplace for the management, oversight and enforcement of judgment debt, ensuring that creditors are paid what they’re owed and that debtors are treated fairly, all while raising standards across the whole High Court Enforcement industry. This marks the first time that creditors can reclaim judgment debts through a nationwide digital debt market integrator, similar to the solution the UK Government uses to collect the £22bn owed to the public sector.
Just has been set up by well-known industry leader Jamie Waller (formerly of JBW), who has long made it his mission to improve practice across the enforcement industry.
The High Court Enforcement industry has had its longstanding reputation eroded by accusations of bad practice towards society’s most vulnerable, both in the national media and by leading debt charities. Many major UK creditors now choose to write off judgment debts rather than risk their brand’s reputation. It’s an industry that is vital for the safe progress of the economy, but it is ripe for modernisation.
Just is the UK’s first digital marketplace for the enforcement of judgment debts. It provides a layer of management and oversight to a network of High Court Enforcement Agencies that operate under ISO approved performance standards across all of England and Wales. It has developed a digital infrastructure that uses behavioural insights and data science to drive the resolution strategy, and a new set of rigorous processes that goes beyond the scope of current regulation to protect creditors’ brands, the safety of vulnerable debtors, and the reputation of the industry as a whole.
The company has identified ‘Five Giant Challenges’ which are set out in the Just Manifesto. Just believes that, if not addressed, these challenges will undermine the safe functioning of the industry, so it is setting out to meet them head-on.
The ‘Five Giant Challenges’ are:
Jamie Waller, Chairman at Just, said: “Just believes that everyone has the right to be paid what they are owed. Today the industry isn’t working effectively. With better training, rigorously upheld ISO standards and smart technology, enforcing unpaid judgment debts can be carried out with fairness and compassion, protecting both the welfare of the debtor and the reputation of the creditor. It’s Just to do it right.
Dominic Briggs, Managing Director at Just, said; “When an officer arrives to collect an unpaid debt they are representing not just our company but our client’s company, as well as engaging with people who may be having a difficult time. It is not enough for them to simply be compliant with the law. We need to go over and above, to equip each officer with the training and information they need to engage with debtors in the right way, at the right time, and with the emotional intelligence required to achieve the right outcome.”
Source: CCR Magazine
Watch our vlog on What is Just and what does it mean for the High Court Enforcement industry.