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21 September 2023
Just is delighted to announce that Natalie Tate, Chief Operating Officer, has been awarded Vulnerability Leader of the Year at the 2023 Women in Credit Awards, hosted by Credit Strategy.
This is following her innovative work with Steve Coppard, Group Director of Debt Policy & Strategy, to better identify and advocate for vulnerable customers in the collections and recoveries industry. Natalie played an integral part in the implementation of a range of initiatives and tools into the processes used at Just and its enforcement agents.
Natalie commented, “I’m delighted with the win for the whole Just team last night. The work we do at Just is really important; for our clients, our suppliers and the end consumer. Some vulnerabilities are so much more prevalent to enforcement agents, they see and hear things that you would never know about via a phone call or web chat.
Domestic violence, coercive control, economic abuse and severe mental health are all things that agents encounter in the course of their work, in more vivid colour than perhaps anyone else working in the debt space
Giving enforcement agents the tools to help make the right decisions provides genuine lifelines to people in terrible circumstances, and allows them to engage with wider networks of professional support; these are all things that I believe can become hygiene factors in this industry. . “
The Women in Credit Awards champion the work of incredible women and those who empower them across the entire credit and financial services industry. They support and uncover achievements among inspirational women and allies in the industry. View the full list of winners.