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The Poynt 45 Wollaton St Nottingham NG1 5FW
Client: 020 3848 9060Debtor: 020 3848 9069
15 June 2021
A leading UK water retailer, who are in the top three in their sector.
The Business Challenge
To provide great-value water services, our client must be effective and efficient at collecting debt, which is a major cost to all water and energy retailers.
Specific client objective was to test integrated debt recovery approach to discover if incremental net collections could be achieved.
Just was engaged to undertake a “proof of value” pilot to prove that it could generate cash from accounts where the internal and external (DCA) Dunning process had been exhausted. The commercial arrangements eliminated risk for our client as Just would only be paid for success, irrespective of the costs incurred by Just.
Just operated a full partnership approach with the client leveraging client portfolio insight and Just data & expertise:
At every stage in our engagement the client was involved in the decision-making process as to whether to proceed or not. Just is extremely conscious of our clients’ brand and reputation and has controls in place to mitigate the risk of complaints arising.
Our processes identify vulnerable customers early during the analysis phase and suppresses them prior to any activity commencing, protecting our client’s brand and reputation.
Key performance statistics for the initial tranches of accounts processed by Just are:
Segment 1 – Post judgment cases
Segment 2 – end of treatment accounts which had already been through full internal and third party (DCA) collections and recoveries activity
The client now has a robust process in place that delivers cash collections for debts that previously remained both unworked and uncollected.
Having integrated litigation and enforcement as part of the Dunning process also enhances earlier collections. Customers who can afford to pay are more likely to pay when they recognise that the organisation is prepared to litigate and enforce the payment of debts for the services they have delivered. This accelerates and increases cash collection, which is ever more important in the current economic climate.
As a result of the success of the “proof of value” pilot the client has extended their relationship with Just into BAU and forward flow.
Just are the UK's first integrator for litigation and enforcement. Driven by data and analytics we provide our customers with a safe, accessible and intelligent way to enforce debts across the UK responsibly.
If you want to know how we can help improve your liquidation rates, driving customer resolution and debt reduction through the use of data enrichment and analysis, talk to us about our ‘Proof of Value’ pilot.