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What is an Enforcement Market Integrator?

21 October 2020

Just operate as an enforcement market integrator. This means that our technology helps to connect large creditors in the legal, government and utilities sector to a panel of responsible enforcement agencies. 

While developing a market integration approach is innovative, it has proved highly successful in the past. In 2013, our founders took part in creating the business case for the Government's Debt Market Integrator for the recovery of £23 billion of aged debt. 

This approach proved so successful it is now used for the majority of central government debt. This ensures improved revenues for the government, an even distribution of work between debt collectors and a better overall experience for those in debt.

We now aim to deliver the same solution and results to local governments and large creditors in the private sector seeking responsible debt resolution solutions that prioritise best practice, cost efficiency and fairness.

How does an enforcement market integrator work?

As Just are the single point of access for local government and private sector, we can apply learnings across all our clients in order to optimise processes, further improving their efficiency and achieving better and fairer outcomes.

The three pillars of our technology are: 

  1. Data - We are data agnostic and constantly review new data sources to assess the value they can add to our processes. 
  2. Litigation - We have a panel of litigation partners for every need. This allows our customers to access specialist litigation without additional procurement.
  3. Enforcement - We complete the pre-enforcement process of data append, propensity scoring, vulnerability detection, trace and the issue of the notice of enforcement and collections working in partnership with enforcement agents.

As the market integrator, we drive the strategy, manage the processes and monitor compliance working as an extension of the creditor. We ensure that the money owed has the absolute best chance of recovery.

Our vision is that everyone has the right to be paid what they are owed. But not at any cost. 

Find out more about our technology

Who are your customers and partners?

We have developed our technology after extensive consultation with industry stakeholders, government and the charity sector. 

While the first debt market integrator was developed specifically for central government, we have created an equivalent solution for the private sector with the following partners in mind:

Utility providers - We assist utility companies with the enforcement of judgment debts. Our solutions are designed to be cost efficient and highly effective but also to mitigate the risk of reputational damage that could impact the brand.

Law firms - We represent both large scale legal practices and smaller solicitor firms taking on clients that have thousands of judgment debts and those that have just one. Our commitment is to deliver the same level of service, regardless.

Local Government - We assist local governments with the enforcement of fines and debts. Our solutions are designed with each client to ensure that we are representing their interests first and that we understand the importance of debt enforcement versus debt resolution.

Driven by data and analytics we provide our customers with a safe, accessible and intelligent way to enforce debts across the UK responsibly.

Read our latest customer testimonials

What is the impact of COVID-19 on debt collection?

The COVID-19 pandemic has the potential to truly disrupt the debt collection industry.

With concerns as to how long the pandemic and its economic effects will last being unclear, maximising debt collection has become a priority for many creditors as a source of a much-needed cash flow.

However, as a result of the amendment made by the Government to the Taking Control of Goods Regulations (2013) enforcement agents will be prevented from attending residential properties under writs of control during periods of national lockdown.

Furthermore, the economic disruption has increased the risk of vulnerability. Many debtors now unable to repay as a result of redundancies and business closures, particularly in the hardest hit sectors of retail, hospitality and leisure where low wage employment is common.

In short, we anticipate the industry will report extremely high demand for litigation and enforcement over the next 12-18 month period with large creditors facing a far greater risk of reputational damage if responsible debt resolution best practices are not followed.

Read more from our chairman Jamie Waller about the impact of COVID-19 on debt collection

What is Virtual Enforcement?

In July 2020, for the first time in history, Just launched the sector’s first ever virtual enforcement solution to enable effective, socially distanced debt collection during periods of national lockdown.

We believe that reducing the amount of debtor interaction at the door, and taking it into an environment using the right technology, is a thoughtful and modern approach to enforcement. 

This process has the following advantages:

  • The compliance stage of the enforcement process is significantly increased in time.
  • With both parties’ consent, virtual enforcement will replace physical enforcement improving debtor convenience and privacy.
  • As virtual visits cost less we can lower the cost of enforcement for both creditor and debtor, increasing the chances of effective resolution.
  • The virtual enforcement solution is underpinned by open banking and accounting technology, designed to assess a debtor’s ability to pay, identifying vulnerability from the outset and directing vulnerable debtors to engage with debt advice.
  • A debtor requiring more time to pay, or a period of forbearance, is now able to achieve this without the need to let an enforcement agent through their door.

Read about our upcoming court hearing on virtual enforcement