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15 December 2020
Just adopt a digital first approach to enforcement.
We have built The Just Hub using the Salesforce platform, one of the world's leading technology solutions.
To tell us more about it, we caught up with Will Watson, who works in our development team, behind the scenes.
We partner with Salesforce because we are trying to build new features efficiently and one of the benefits of Salesforce is that it helps you scale things quickly as many components are build into the system as a default.
When you purchase a Salesforce license, you will get the ability to set up objects, which are effectively data tables, and the ability to pull different datasets from those and display them in specific ways. This allows for the storage and utilisation of the data in a productive and organised way. By purchasing the license we also get access to a set of standard components including the ability to manage the security infrastructure around personally identifiable information held in databases.
Many of the typical problems associated with building new software have already been solved with Salesforce as you can start by using the standard declarative components within Salesforce. These components allow you to create the basic structure quickly and easily by using a simple point-and-click method. More complex components can be used to further increase the user experience by building additional Apex code on top of the existing Salesforce platform.
Utilising the highly reliable and trusted Salesforce platform helps Just maintain high level of security of data as well as efficient customer service.
Agile development is a project management system which allows monitoring and managing of a software development program by constantly reviewing any new features developed. The constant feedback loop created through development of new features, evaluating them, and then integrating them into the old system allows constant re-evaluation of the system to improve performance. Any features that have been successfully implemented as part of the software, can be further improved to meet the demands of people working with the system as well as the customers.
Traditional software development relies on completion of a whole program or a project which can be fully evaluated and tested only once it has been released. This often leads to systems which do not quite meet the needs of the user making them cumbersome and inefficient to use. In addition, features of the project which are found non-functional or unsuitable for the end product, may require for the development team to rebuild and re-launch the software completely. On the other hand, with Agile development, it is possible to release the new software in stages allowing the users an opportunity to trial the software in practical situations and feedback on the practicality of the different features. These suggestions can then be integrated in the next development cycle resulting in a better, more user friendly and practical computer software.
Combining Agile development with Salesforce platform allows us to constantly integrate new, high quality and highly productive features resulting in increased efficiency and productivity.
Cybersecurity is one of the big advantages of partnering with a system like Salesforce. As all the components are contained within the Salesforce platform with enterprise level security as a default, there is no need to worry about data leaks through automation scripts or mismatching components – the most common reason for security breaches within software.
The only area of concern regarding cybersecurity with Salesforce is internal and external access permissions. However, with Salesforce it is easy to customise permission levels to control the amount of data any individual log-in has access to. For example, we can enable members of the finance team to view credits and debits but explicitly exclude this permission from all other users.
In addition, Salesforce has a very proactive approach to cybersecurity, working constantly to monitor any threats and to upgrade the system to guard against them. They regularly release updates which increase the security of the system.
Striving for high levels of security at all times, Just policy is to utilise software development tools and systems which reduce the likelihood of accidental data leaks and ensures high levels of protection of all data we are responsible for.
At the moment our main priority is the Just Hub. Just Hub enables collation of data to closely monitor each individual enforcement process from start to finish. It allows the control of the enforcement process with larger amount of automation involved making it easier to ensure compliance of rapidly changing government mandates and local restrictions. As a result, our customers can be confident that they will not receive visits during a lockdown period.
In the future, we are seeking to bring in customer focused innovations using open banking and open accounting where we can immediately exclude vulnerable customers with multiple debts from the collections process and organise liaison with debt charities over a 60-day breathing space period – which comes into law in May 2021.
We are also working on increasing automation which will allow us to reduce the administration required for each enforcement process and as a result will directly reduce the charges incurred by the debtor. In addition, automation will allow us to upscale and increase the number of writs each administrator is able to handle from 100-200 per month to 500-600 writs per month.
Overall, Just is constantly working to improve the software and the systems used to improve the quality of service provided to the customers.
Find out more about our approach to information security.