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Our mission and vision


To lead the enforcement industry in recognising that it has an obligation to treat customers fairly.

To provide creditors with an effective final sanction for collections
; without fear that their customers, including those genuinely struggling, will be mistreated in the process. 

To provide customers with an experience built on trust and respect
, focusing on sustainable and reasonable solutions for getting them out of debt and returning the principal amount to the creditor as quickly as possible, while recognising that vulnerability may exist and that circumstances change.


We believe that everyone has the right to be paid what they are owed. But not at any cost.